Terms and Conditions
Please read carefully before completing your enrolment and payment. ‘Class’ in the Conditions of Enrolment outlined here refers to any term course for children or adults, adult workshop or school holiday program.
Proof of Enrolment Policy
When arriving to your booked class, please provide evidence of your booking either in the confirmation email (a screenshot on your phone is fine) or the unique booking code provided when making a phone booking.
Cancellation and Refund Policy
Art Soup Melbourne reserves the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class, credit or refund arranged.
Refund, cancellation and transfer policy for Term Courses, adult workshops and summer art school for adults
The following policy relates to term courses, adult workshop and summer art school for adults.
Fees are non-refundable, unless negotiated for an extended illness.
There are no transfers, credit, refunds or make up sessions if you miss a class or if your personal circumstances change.
Cancellation of enrolment
If you choose to withdraw from a course or workshop up to 7 days before its commencement, you will be charged a $25 administration fee. You may transfer the remaining value (class fee paid less administration fee) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the course or workshop fee paid.
If you choose to withdraw from a course or workshop within 7 days of its commencement, you will be charged 50% of the class fee. You may transfer the remaining value (half of the value of the class fee paid) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the class fee paid.
NO refunds transfers or credits if you withdraw or cancel on the day of the course or workshop.
NO refunds transfers or credits once the class has commenced.
Refund cancellation and transfer policy for School Holiday workshops
We do not provide refunds for cancellations, withdrawals, missed workshops. Once a workshop has commenced there are no refunds, transfers or credits.
Cancellations or withdrawals
If you choose to cancel a holiday booking OR your child does not attend a workshop you will not receive a refund. A cancellation fee may be payable OR you may forfeit your entire booking fee depending on when you cancel the workshop as follows:
Cancellations advised by phone or by email by the Friday immediately BEFORE the commencement of our school holiday will not incur a cancellation fee. The workshop fee will be held in credit and this credit must be used within 6 months.
Cancellations advised by phone or by email once our school holiday program has commenced and up to 3 business days before the workshop date incur a $10 fee per cancellation. The remaining workshop fee will be held in credit and this must be used within 6 months. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.
You will not receive any credit if you cancel a workshop 2 business days before the workshop, 1 business day before workshop or on the day of the workshop. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.
If you need to transfer a holiday booking to a different holiday class within the same holiday period, you can do this at no charge IF you make the arrangements before the commencement of our school holiday program. Transfers of bookings made after the school holiday period has commenced and UP TO 48 hours before the workshop date will incur a fee of $10.
Requests for transfers made within 48 hours before the workshop will not be accepted.
You can transfer a booking to a different child (eg friend/sibling) at any time at no cost. Please let us know if you wish to transfer to a different child.
Payment of fees
Class fees are listed with the course details on our website. Payment of the full class fee via online credit card payment is required at the time of enrolment to secure your place. We accept Visa and Mastercard.
If you do not wish to enrol via the web, you can enrol in person or over the phone. We accept Visa or Mastercard card, Cash, and online direct deposits into our bank account.
Signing in and Out
Children MUST be signed in each day upon arrival and MUST also be signed out each day when picked up.
If your child requires medication, please: Make sure the medication is clearly labelled with your child’s name; Supply clear written instructions on use; If it is an epi-pen, your instructions on use MUST be a copy of your action plan; Place the medicine and instructions/action plan in a plastic bag with your name on it; Hand the bag in to reception at the beginning of each day. Please note that all medication, including Asthma inhalers, MUST NOT be left in your child’s bag. They need to be handed in to the art teachers at the beginning of each day, where it is easily and quickly accessible in the case of an emergency. Thank you. Click here for our medical management policy.
Fees are non-refundable, unless negotiated for an extended illness, and there are no transfers, refunds or make up sessions if you miss a class or if your personal circumstances change.
Students in adult classes. Materials lists for classes are included in the class information on the websites. Students are required to supply their own art materials unless otherwise specified in the course or workshop description. Materials are supplied for children’s art classes and holiday workshops. Occasionally, a children’s class may require items to be supplied by the student.
Art Soup Melbourne Art School is not a Registered Training Organisation and as such, courses are not accredited. However we do strive to deliver excellence in art education. A Record of Attendance can be provided by request on completion of a course.
From time to time we take photos during class of students and artworks. These photos are used for Art Soup Melbourne Art School’s promotional purposes such as press advertising, brochures, social media, editorials and website. These photos will never be sold and will be used exclusively by and for Art Soup Melbourne As a Condition of Enrolment your consent is implied. Should you not wish for us to take and use photos of you, your child or your artwork please notify us in writing.
Art Soup Melbourne is a shared space and we expect students to respect fellow artists, artwork and property. Discrimination on the grounds of a person’s age, race sex, gender, sexuality, marital status, physical or intellectual disability, or religion will not be tolerated. Children deemed to be exhibiting inappropriate or disruptive behaviour may be removed, suspended or expelled from the class. It should also be noted that cleaning of your class art space and common areas is a shared responsibility.
Out of respect for other students and tutors, students are requested to be punctual for class. Children should be escorted to and from the art school by a parent or guardian, signed in on arrival and collected promptly at the end of class.
Occupational Health & Safety
If you have an existing medical condition, allergy or disability that may affect your participation in a class, you should notify the Director of Art Soup Melbourne at the time of enrolment. Please see our medical management Policy for further information
Contact information you supply to Art Soup Melbourne will not be disclosed outside the school without your express consent, except where required by law. We do not retain any credit card information that you may provide.
Art Soup Melbourne will from time-to-time send mail and email to students and past students for the purpose of marketing. Should you not wish to receive mailings from Art Soup Melbourne please notify us that you wish to unsubscribe and you will be removed from our mailing list.